Read the December 2025 Issue of AnswerStat, the information hub for healthcare contact centers.
Vital Signs: A note from the publisher
As we close out another year together, our team wants to extend our deepest gratitude to everyone who makes AnswerStat possible. To our sponsors—thank you for your unwavering support, partnership, and commitment to the mission of elevating the medical call center profession. And to our subscribers, whether you have been with us for years or joined us recently, your engagement inspires everything we do. You are the heartbeat of this publication, and we are truly grateful.
As the holiday season approaches, I hope you find moments of rest, joy, and connection with the people who matter most. May the coming year bring renewed purpose, meaningful opportunities, and continued growth both personally and professionally. From all of us at AnswerStat, thank you for being part of this community—and warmest wishes for a peaceful, healthy, and hope-filled holiday season.
Feature Content:
NorthBay Health Case Study: Addressing Pain Points with Upgraded Call Center Software, Part One, by Nicole Limpert
NorthBay Health is a non-profit healthcare organization located in Solano County, California. The system was founded by physicians and community leaders in 1959 with the opening of Intercommunity Hospital in Fairfield . . . .<< read more >>
Ten Years Ago: Can Telehealth Save Medicare, by Charu Raheja, PhD
Currently, Medicare is waning under the pressure of much of America’s population living longer than the system can support. With this in mind, the healthcare system is desperately in need of innovative ways. . .<< read more >>
Industry News
Peter Lyle DeHaan Releases Practical Guide to Transform Answering Service Profitability
“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition. . .<< read more >>
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
Send us your healthcare call center news and articles for consideration in the next issue of AnswerStat.
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.
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