Read the August 2024 issue of AnswerStat, the information hub for healthcare contact centers.
Feature Content:
Vendor Spotlight: Amtelco Case Study: Piedmont Healthcare, by Nicole Limpert
The decision to upgrade to a cloud-based call center was made when Piedmont Healthcare experienced a significant service outage after their call center system in Athens, Georgia, went down. . . .<< read more >>
Vital Signs: : Improving Patient Experience: Six Strategies to Consider for Your Medical Call Center, by Genevieve Carrenard
In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical call centers must evolve to meet these expectations. . . . << read more >>
Ten Years Ago: Severe Weather Doesn’t Have to be Disastrous for Business, by Scott Kinka
While some industries cannot avoid losses due to severe weather, it is possible for many organizations to be productive and profitable even when workers can’t get to the office. Companies that implement cloud-based technology. . . .<< read more >>
Industry News
Peter Lyle DeHaan Releases His Latest Book Call Center Connections
New Book Offers Key Insights for Contact Center Industry
Running a call center is challenging, but it can also be rewarding. In his latest book Call Center Connections, call center veteran and publisher of AnswerStat, Peter Lyle DeHaan, provides practical insights and tips to help call center professionals excel in their roles and improve patient outcomes.
With a focus on optimizing staffing, creating positive customer experiences, and enhancing leadership skills, Call Center Connections is a must-read for those looking to excel in the contact center industry.
The book covers a wide range of topics, including finding the right call center manager, tapping home-based agents, and the impact of artificial intelligence on call centers. Readers will also learn about the importance of channel consistency, combatting survey fatigue, and ways to optimize call center operations for better outcomes.
“This book is a valuable resource for anyone looking to improve their call center operations and exceed customer expectations,” says DeHaan. In writing the book, DeHaan drew on his years of industry experience to help call center professionals excel.
Call Center Connections is available in ebook, paperback, hardcover, and audiobook
Get your copy today!
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
Send us your healthcare call center news and articles for consideration in the next issue of AnswerStat.
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.