Read the April 2025 Issue of AnswerStat, the information hub for healthcare contact centers.
Feature Content:
Case Study: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients by Nicole Limpert
St. Luke’s Hospital, named after St. Luke, the patron saint of physicians, was founded by members of the Episcopal Church in 1866 to provide healthcare to the growing city of St. Louis, Missouri. St. Luke’s opened its 25-room infirmary with. . . .<< read more >>
Vital Signs: Why Answering Service Free Trials Are No Free Lunch by Peter Lyle DeHaan, PhD
Who doesn’t love it when something’s free? A free ticket to a game, a free bucket of popcorn—it’s great! But what about a free trial? Now, that’s trickier. To most people, it’s a double edged-sword: great while it lasts, but often leaves you with . . . << read more >>
Ten Years Ago: Finding the Right Medical Call Center Consultant by Gina Tabone
In terms of delivering high quality, cost-effective healthcare, most people would agree that this year is going to be very complicated, and many organizations are going to rely on consultants to help them be successful. . . .<< read more >>
Industry News
Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award . . . <<read more>>
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
Send us your healthcare call center news and articles for consideration in the next issue of AnswerStat.
About AnswerStat
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