Peter Lyle DeHaan By Peter Lyle DeHaan, Ph.D. The first annual Reach for the Stars Pediatric Telehealth Conference was held April 30 through May 1 in Bloomington, MN. … Read more
By Robert J. Camastro There is no question that outsourcing of call center operations is a growing trend in North America as companies try to … Read more
By Peter Lyle DeHaan, Ph.D. AnswerStat magazine (AS): Joe, you own and operate Mediconnect, a telephone answering service for the healthcare industry. How did you … Read more
Karen Kiley of Allina Hospitals and Clinics in Minneapolis, MN had this to say when asked about how messaging is evolving in the medical field. … Read more
By Peter Dehnel, MD Medical Director In the spirit of the upcoming 2004 Summer Olympics in Athens, think about your vision for excellence in a … Read more
By Joanne M. Cawley In today’s economy, everyone is pinching pennies and watching costs. From large corporate CEOs to small business owners, regardless of the … Read more
By Shane Burleson Many hospital-based call centers struggle to implement the latest and greatest technologies in the call center, simply because of their organizational culture. … Read more
SwedishAmerican Health System (Rockford, IL) serves 12 counties in northern Illinois and southern Wisconsin through a 400-bed regional acute care facility and a network of … Read more
Articles in the Summer 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Sara Courson, BSN Telephone triage is only a small part of the telehealth movement that is sweeping across the globe. Telehealth refers to providing … Read more